AI Speech Analytics

Your Team Reviews 3% of Calls. Callytics Scores All of Them.

Every call from your telephony is transcribed, graded against your own QA framework and returned with timestamped evidence — in seconds, for around 90% less than manual monitoring.

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UK hosted
GDPR

90%Cost reduction vs manual monitoring

1,000,000+Calls processed

12xMore calls monitored than by hand

3 reviewed by hand97 never heard

The Problem

Every Unanalysed Call Is a Blind Spot

A manual QA team can listen to a few calls per agent per month. Everything else — the mis-sold tariff, the missed consent, the coachable moment — goes unheard, and your compliance position rests on a sample.

Risk: regulatory fines, customer harm, reputation damage.

100% of calls scored, not a 3% sample
Compliance failures flagged the moment they happen
Consistent scoring, free of reviewer bias
Reviewers coach instead of listening back

What It Looks Like Inside

Four things happen to every call that reaches Callytics.

Scorecards

Your QA Framework, Asked on Every Call

Build scorecards from your own questions — weighted, sectioned, and marked as compliance where a failure matters. Change a question and the scorecard evolves without losing a single past answer.

Weighted, sectioned question sets
Compliance and not-applicable handling
Manual override with human-check tracking

Evidence

Every Answer Cites the Call

The AI evidences each answer with a timestamp. One click plays that exact moment with the segment highlighted in the transcript, so a disputed score takes seconds to settle rather than an afternoon.

Timestamped evidence per answer
Click-to-play with highlighted segment
Full searchable transcript per call

Reporting

See Performance Move, Agent by Agent

Scores roll up into trends across teams, agents, questions and sectors. Where a score drops, the calls behind it are one click away.

Trends by agent, team and question
Leaderboards and outlier detection
Export to CSV or push to your BI tool

Scorecard trends report comparing two periods question by question

Call Notes & Sentiment

After-Call Work, Already Done

Summaries, action items and outcome classification are written the moment the call ends. Sentiment is tracked across the conversation, so escalations surface without anyone listening back.

AI summaries and action items
Outcome classification
Sentiment across the call timeline

AI call summary with key points and next steps

Built for the Calls You Get Audited On

Scorecards, Data Forms and Call Notes are configured to the framework your regulator or your board already holds you to.

Energy SwitchingOfgem-Ready Sales Calls

Consent, cooling-off and tariff accuracy checked on every switch call, with failures flagged the same day rather than at the next audit.

Consent and disclosure checks
Tariff and meter data captured to CRM
Vulnerability indicators surfaced

Financial ServicesFCA Consumer Duty Evidence

Demonstrate fair treatment with an evidenced score on every regulated conversation, not a monthly sample of them.

Consumer Duty outcome scoring
Affordability and vulnerability flags
Audit trail on every override

Sales & ServiceCoaching That Uses the Whole Month

Find the behaviours that close and the ones that lose, then coach against real recordings instead of remembered ones.

Objection and outcome analysis
Agent-level trend tracking
Topic intelligence across unscored calls

“

Callytics has transformed our approach to monitoring and improving our sales calls. The AI insights have helped us increase our conversion rate by 17% in just 3 months.

Sarah Mitchell, Head of Sales Operations

Business Utility Switch

Integrations

Works With Your Phone System

We integrate with any telephony or dialler that exposes a suitable API, and a rule builder decides which calls are processed. Nothing changes in your agents' workflow. Until then, upload recordings and start today.

+ your telephony via API

Telephony & diallers

Rule-based processing

CRM enrichment

Upload or API

Security

Certified to the Standards Your Auditor Asks About

Call recordings are customer data, and it is handled as such. Callytics runs on UK infrastructure, under independently audited controls.

ISO 27001

Information security management, independently certified.

ISO 9001

Quality management across delivery and support.

Cyber Essentials Plus

Hands-on technical audit of our controls.

ICO ZB933305

Registered data controller. GDPR, UK-hosted processing.

See Your Own Calls Scored in 30 Minutes

Bring a handful of recordings to the demo. You will leave with them graded against your own framework, from £3 per hour of audio.